RGB Building Supplies Frequently Asked Questions

Please contact the branch that processed your order to arrange the return of your goods. Please note that all goods must be in a resalable condition (in original packaging) and returned within 14 days of collection/delivery. You can either, return the goods to your local branch, or arrange collection by contacting your local branch. Please have the order number and product details to hand. The return of perishable (i.e. cement, plaster) and special items will not be accepted for return.

You can return resalable goods to your local branch with no charge if they are returned unused and in a good condition. If you require us to collect the goods, our minimum charge is 15% of the goods value, but could be more depending on your location or product type. Once we have accepted the return, we will issue a refund within 7 working days. Please note that special orders cannot be returned.