RGB Building Supplies Frequently Asked Questions

Delivery Information

1. How can I track my delivery?

2. What should I do if I haven’t been contacted regarding my delivery?

We’re sorry that you have not been contacted about your delivery. Please complete the contact form at the bottom of the page, and we will get back to you within normal working hours (Mon-Fri 7.30am-5pm & Sat 8am-12pm - we are closed on bank holidays).

3. During what times could my order be delivered?

4. How much do you charge for delivery?

We offer free delivery for account customers. Non-account customer order values over £125 including VAT are delivered free of charge. Orders of any value can be collected from one of our branches. Sign up for a cash or credit account here to access additional benefits.

5. What happens if my goods are damaged or faulty?

6. Do you deliver to me?

Order Amends

1. Can I change or cancel my order?

Returns

1. How do I return an item?

2. Will I be charged to return my items?

You can return resalable goods to your local branch with no charge. If you require us to collect the goods, our minimum charge is 15% of the goods value, but could be more depending on your location or product type. Once we have accepted the return, we will issue a refund within 7 working days.

Online Accounts

1. Can I use my existing account online?

2. How can I reset my password?

Yes, this can be done via your online account. Please click here and follow the on screen instructions in order to change your password.

3. How do I open an account?

We have two options, a cash or credit account. See the benefits of each and sign up here.

Payment

1. What methods can I use to pay?

Click and Collect

1. When will my order be ready for collection?

2. During what times can I collect my order?

Orders can only be collected during branch opening hours. You can find your local branch’s opening times here.

3. How long will you hold my order for?

4. Can I collect on behalf of someone else?

Yes, you can collect on behalf of someone else, but please ensure you have the following documents with you.

• A copy of the order confirmation

• Valid photographic ID

• The debit/credit card that was used to pay for the order.

If the appropriate ID cannot be provided, we will contact the customer who placed the order to verify the collection.

5. Can I place a collection and delivery in the same order?

6. Can I collect from any branch?

Other

1. How can I order items not available on your website?

We supply more than 40,000 products, so if you cannot see what you are searching for on our website, please complete the form here, or pop in to see us, and we will do our very best to help you find what you need.

2. Did we answer your question?

If not, please complete the form here, and we will get back to you as soon as possible.

Can’t find the answer to your question? Get in touch and someone from our friendly team will help!

Customer Support